YOUR PERFECT SHOE GUARANTEE

For shoes in unworn and new condition, we offer 365 days return.

For shoes in worn and used condition, we offer 30 days return.
We know you're going to love your shoes. But if for any reason you don’t, we offer a 30 day trial. Meaning you can return the shoes even if you've worn them.

 

  • The cost of goods will be refunded. Shipping cost is non-refundable.
  • When you purchase from our website, returns for refunds will be credited to the original form of payment. Please allow up to 15 days for the credit to show on your statement.
  • Please note that socks must be unopened for a return within 365 days and all other accessories are final sale.
  • All shoes come with 1 year warranty

 

To begin a return or exchange go to Returns Center

 

To find your order number please check your order confirmation email. If you're not sure or unable to find it then please email us at support@empressaustralia.com.au

Once the returns form has been submitted kindly repack the item in its original packaging along with your invoice, ensuring the labels and tags still attached.

Once we receive the item/s back the requested action (exchange or refund) will be actioned within 7 business days.